Effective Date: [5-30-2025]

LUXXO offers fair and transparent refund and cancellation terms to protect our customers.

1. Reservation Cancellation (Within 72 Hours)

• Full refund of deposit if cancellation is made within 72 hours and no legal/transport procedures have begun.
• Refund processed within 7 business days to original payment method.

2. Late Cancellation (After 72 Hours)

• A 15% administrative fee applies if cancellation occurs after 72 hours or once documentation/logistics are initiated.

3. Cancellation by LUXXO or Dealership

• Full refund if cancellation is due to vehicle unavailability or legal inconsistencies.
• Refund processed within 10 business days.

4. Right of Withdrawal (U.S. Residents)

• If legally applicable, the buyer may withdraw within 7 days of receiving the vehicle if:

1. 1. The car has not been titled.
   2. It remains unused and in original condition.

• Return shipping costs are paid by the customer unless LUXXO or the dealer is at fault.

5. Refund Procedure

To request a refund:

• Email: contact@luxxocars.com
• Include your order number and reason for cancellation.
• LUXXO will evaluate and respond within 5 business days.

6. Non-Refundable Situations

No refunds will be issued if:

• Buyer changes their mind post-delivery without valid reason.
• The vehicle has been used, altered, or damaged.
• Contract terms were violated by the buyer.

📬 Questions?
Contact our team via WhatsApp or email — we’re here to help you 24/7.